Just what the title says. Instead of having to buy new poles I spent less then ten bucks to get replacement parts and they're basically good as new.
We're glad we got you back on track, Kyle!!
Replacement Knobs and Shaft
I've been hiking w/ Hiker Hunger carbon fiber poles for about 3 years. During this time I found a crack in one shaft. Hiker Hunger quickly replaced the shaft free of charge. When ordering replacement knobs they included a few extra parts. Now I have a complete spare set of knobs in case they are needed during my 2021 AT thru hike. In the 3 times I have done business w/ Hiker Hunger, they have gone overboard to take care of my hiking pole needs. They even returned my phone calls. What a great company and teriffic hiking poles. Many thanks!
They arrived quickly, I wanted a backup set for my next big adventure for "just in case"! If you never hear from me again, it'tl mean I never had to use them.
Happy hiking to all!!!
Well we do hope to hear from you again, we would love to hear about your big adventures! And if you need any assistance, we're always here for you! Happy hiking!!
Ordered wrong replacement part
This was not what I needed. So I can’t rate it. I need entire lock not for the bottom half so I ordered wrong replacement.
Hi Jo, thanks for your review, we're so sorry that this happened and we definitely want to get this figured out for you! Please be on the lookout for an email from us and we'll get you all taken care of!
Excellent Customer Service
The replacement parts I ordered worked perfectly. Originally, there was a problem receiving the order, no fault of Hiker Hunger, but they went above and beyond to get me my parts. Thank you Hiker Hunger!
You are so very welcome! We're glad that you're up and running and all is well! Happy trails!!