I was descending Lafayette Peak in NH when the world slid from beneath my feet and I tumbled on the slick granite. Thankfully, my hiking poles stayed put and my fall was quickly arrested. But, the pole that had lodged in a crack was broken at the joint. I contacted Hiker Hunger when I returned home, received a return call later that day, and after sharing a photo of the damage, replacement parts, under warranty, were on the way. Hunger Hiker poles . . . great gear backed by quality customer service and warranty.