Aluminum Pole Replacement Sections

I wrote Hiker Hunger regarding whether I could purchase one separate piece of a hiking pole that I broke. I wrote on a Saturday not expecting to hear from them till later that week. I had a response from Emily at Hiker Hunger the next day (Sunday). She sent me an order link to the product page and I received the piece in a handful of days.
Super prompt, helpful and courteous customer service! Wish all companies were like Hunger Hiker.

My first trip with my 'Hiking Hunger trek poles' was up (and down) an incredibly difficult talus slope. Coming down, everything went fine but, when i got to the car, the tip piece of the pole had disappeared. Well, that was interesting. I sent an email to Hiking Hunger's customer service department and they were right on it. I thought they would send me just a new tip and I was concerned how I would permanently attach it.
I guess I should not have worried as they sent me an entire new tip section. Pull out the old, damaged section, insert the new one. Presto, good as new. I have now gone on several hikes, including a talus slope climb, with no problems.
So, the right fix and very timely. All a person could want when things go just a little bit wrong. and this was an odd 'failure'. Who woulda thunk it?

Thank you for standing behind your product. I was so excited that you took care of me when I called about my needed repair. Thank you for being a company with integrity!

Thank you so much for the excellent customer service and prompt attention that was given to me in replacing the lower half of a pole that broke.

This is my second pair of Hiker Hunger trekking poles. With the first pair, I thru hiked the Appalachian Trail. I had an issue mid trail and Emily from Hiker Hunger saved the day and shipped me the part I needed -- without issue and without cost (they were under warranty). I also use these poles to set up my tent. They are easily adjustable and keep the roof over my head (pun intended).

I can't recommend Hiker Hunger products more highly. The customer service is second to none. Even as I type this review, there is a "Chat with Us" button right there --------->.

You can't go wrong with Hiker Hunger. For hikers, by hikers, with the customer taking first and foremost priority. Also, their prices are way less than the competitors.